Skip to content

Over 150 Travel Professionals | 1-866-573-3824

Red Tag’s Customer Service Plan for Persons with Disabilities

RedTag.ca and all is subsidiaries are committed to providing the best service possible to all our customers, vendors and partners, including persons with disabilities.

COMMUNICATION

We will ensure communications with persons with disabilities is in a manner that takes into account their disability.

ASSISTIVE DEVICES

We will ensure our staff is trained and familiar with various assistive devices that may be used by customers with disabilities accessing our services.

SERVICE ANIMALS

We welcome the accompaniment of service animals with persons with disabilities within our areas open to the public, unless the service animal is excluded from a certain area by law.

SUPPORT PERSONS

A person with a disability will be allowed to have that support person accompany him or her while on our premise, and shall have access to him or her at all times, unless they choose not to. If there are overriding health and safety concerns, the person with a disability should be accompanied by their Support Person.

NOTICE OF TEMPORARY DISRUPTION

In the event of a planned or unexpected disruption to our facilities or services for customers with disabilities, TravelBrands Inc. will communicate the disruption immediately. A clearly posted notice will include information on why the disruption occurred; the estimated length of the disruption, and a description of alternative facilities or services if available.

TRAINING FOR STAFF

RedTag.ca provided training to all employees on our Company’s commitment to providing the best service possible to customers, vendors and partners with disabilities. All new hires receive this training during their orientation period.

TRAINING INCLUDES

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • RedTag.ca’s plan in relation to the Act and Customer Service.
  • How to interact and communicate with persons with various types of disabilities who may require the use of an assistive device, service animal, support person.
  • How to use equipment or devices, where provided and available on-site or elsewhere that may help provide support to a person with disabilities.
  • How to assist when a person with disabilities is having difficulties accessing our services.
  • Any changes or amendments that are made to the plan.

Training records will be kept and maintained in accordance with the requirements of the Accessibility Standards for Customer Service (O. Reg. 429/07/).

FEEDBACK

Clients or others that receive services from RedTag.ca and their employees may provide feedback directly to the person providing the service, or alternately may provide feedback using one of the following methods:

Telephone:   905-283-6049 – Human Resources Accessibility Coordinator
Facsimile:   416-482-1805
E-mail:   accessibility@redtag.ca

RedTag.ca. commits to responding to all feedback with 30 days, using a manner that respects the specific needs of the person providing the feedback.

REDTAG.CA COMMITMENT

RedTag.ca will ensure that all policies respect and promote the dignity and independence of persons withdisabilities. All documentation required now and in future under the Accessibility Standards for Customer Service will be made available upon request