Effective April 13, 2021, Air Canada Vacations has begun accepting and processing refund requests from eligible customers whose vacations were cancelled as a result of COVID-19.
Refunds will be awarded based on the following conditions:
Request for Refund
Online forms will be submitted on your behalf. If your travel was booked before April 13, 2021 for scheduled travel on or after February 1, 2020, please fill in the form below to submit your request for a refund by May 29 , 2021. Please ensure to enter the correct booking number into the form. Air Canada Vacations booking numbers must be at least 8 digits long and begin with a 2 or 3, with no letters or special characters. Please note that regular terms and conditions will apply to any refund requests made after June 12, 2021 at 11:59pm EST.
To request a refund for a vacation package booked by April 13, 2021 for scheduled travel on or after February 1, 2020, please complete the online form found here
All refunds will be applied to your original form of payment
Once your refund has been automatically applied you will receive an invoice reflecting this change. Please note that requests will be processed in the order in which they are being sent and the is in chronological order starting in February 2020.
If you rebooked using your future travel credit, you are eligible for a refund. To request a refund, please complete the online form
Yes, you may receive a refund for the residual value of the future travel credit. Please complete the online form
Yes, you are entitled to a refund. Please contact us.
Future travel credits can only be refunded to the original form of payment. For this reason, future travel credits that were transferred to another individual will not be refunded.
Yes, a future travel credit for a Group booking vacation is also eligible for a refund. Please complete the online form
Certain cruise lines were offering customers the option to keep their cruise travel credit or opt for a refund of the cruise-only portion of their vacation. Due to this, refund will only be entitled to a refund for the air portion of their cruise vacation. The Future Cruise Credit remains, as per the cruise line Terms and Conditions. Contact us for more detail if holding a cruise booking.
Yes, AIR MILES Reward Miles will be refunded.
Please contact us