Red Label Vacations Inc.
General Terms and Conditions of Website Use

redtag.ca is a website owned and operated by Red Label Vacations Inc. These Terms and Conditions are applicable to all users of this website. By using this website, you agree solely to these Terms and Conditions, as written and listed on this page for this website (redtag.ca). By using this website, you also consent to the Terms laid out in the redtag.ca Privacy Policy. You also agree to the Terms and Conditions of the respective tour company/operator, airline, cruise line, car or hotel or other supplier providing the travel product you are purchasing (e.g. vacation packages, flights, hotel reservations, cruise packages, car rentals, etc.). The Rules and Regulations (or Terms and Conditions) for the tour operator, airline, travel provider and/or other, providing the customer’s selected product are made available during the booking process via a featured link to their Terms and Conditions.

It is the responsibility of the user to read and accept the Terms and Conditions of Red Label Vacations Inc., hereby known in these Terms and Conditions as redtag.ca and the travel suppliers’ Terms and Conditions, before purchasing travel services through the redtag.ca website and/or its affiliate sites. Your completion of purchase signifies your agreement with all terms. We reserve the right to update and/or modify these Terms as required. It is the responsibility of the user to return to this page to review updated versions of our Terms of Use / Terms and Conditions.

If you do not agree to the Terms of Use, please contact us before using, or booking, any reservations through this Website.

Users of the redtag.ca website shall be referred to as “the customer”, “the user” or “the traveller” in these Terms and Conditions (also known collectively as “The Agreement”.)

Ownership:All the contents within this website are the property of redtag.ca and/or its third-party suppliers. This website is intended for personal use only and is not to be used for commercial purposes. None of the content found on this website may be reproduced, republished, displayed, distributed, modified, sold, or transferred without the written consent of redtag.ca. This website is to be used to gather information on travel-related goods and service and to make legitimate purchases and/or reservations. This website may not be used to make any false, fraudulent, or speculative purchases and/or reservations.

redtag.ca does not assume any liability whatsoever for cancelled flights, flights that are missed, cruises, or flights not connecting due to any schedule changes made by the airlines.

By submitting your transaction online, you authorize redtag.ca to process this reservation with the Supplier on your behalf. Please note the cost of your reservation will be charged to your credit card or payment method directly by the Supplier and/or redtag.ca. Additional fees (such as baggage, pets, seat selection and service fees, etc.) may be charged separately by the supplier. redtag.ca has the right to charge professional fees for bookings, changes or cancellations with fees from $25.00 - $300 CAD per booking. All professional fees imposed by redtag.ca will show as a separate line on the invoice and charged directly from redtag.

Responsibility of this Website: As a condition of use for this website, customers purchasing travel product on redatg.ca certify that they have reached the age of majority in the province of Ontario, 18 years of age, as well as the age of majority in their country, province or state of residence. If a customer is under the age of majority, they must book travel services over the phone and be able to offer live, vocal proof of permission from a valid adult legal guardian and email or fax in a parental consent letter.

redtag.ca, a division of Red Label Vacations Inc., is a licensed travel agency in the province of Ontario, Quebec and British Columbia. As such, it offers the service of providing reservations and travel information, as provided by various third-party suppliers to the customer. redtag.ca works solely in the capacity of an agent and does not set any third-party suppliers terms and conditions, payment terms or penalties and cannot change or influence such polices.

redtag.ca is dedicated to protecting the privacy of our users and being open about our policies. Please view our online Privacy Policy for more details at https://www.redtag.ca/privacy.php

Jurisdiction and Legality: The redtag.ca website is owned and operated by Red Label Vacations Inc. office in Toronto, Ontario. All purchases on the redtag.ca website is processed according to Ontario regulations. redtag.ca does not divulge customer information to third parties (outside of travel providers); however, we may do so if required by government or law enforcement authorities, court order, or to protect the rights and/or properties of redtag.ca and Red Label Vacations Inc. Please see our Privacy Policy; https://www.redtag.ca/privacy.php for more details.

By completing a Trip Reservation, the customer agrees to receive an email(s) providing information on selected destination and certain information/offers relevant to customers Trip Reservation and destination. We may also email a guest review form to provide feedback.

In order to duly complete and secure a Trip Reservation, customer needs to use their correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

Pricing and Content Shown on redtag.ca:

Currency: Prices displayed on the redtag.ca website is in Canadian Dollars (unless otherwise stated). Some supplier rates are quoted to redtag.ca in U.S dollars or other currencies; redtag.ca will use the exchange rate available at time of quoting. Payments processed at a later date to your credit card may have a different exchange rate than the one calculated at the time of booking, which will be applied either by the supplier or your credit card company. redtag.ca is not responsible for currency fluctuations; nor does it guarantee the Canadian equivalent of the purchase will be the same, as this is beyond our control.

Some suppliers may require customer to present a cash deposit or valid credit card of one of the travellers to cover additional expenses, including hotel fees paid locally. Any charges or deposits incurred locally are unrelated to the payment received at time of booking and are the sole responsibility of the traveller(s).

Prices may vary if a customer is booking a single, triple or quadruple occupancy per room, thus altering the pricing format set out by the tour operator. When a vacation package, hotel only booking or cruise price is confirmed on the payment page, the actual price reflecting occupancy changes will appear. All provided ratings within this website are not the opinion of redtag.ca and may be different than the ratings of the various tour operators offered through the redtag.ca website. Reviews and messages posted on the site are the sole views of the author(s) and do not in any way reflect views expressed on behalf of redtag.ca.

  1. Airport Check-in & Flight Reconfirmation:
  1. Baggage Restrictions:
  • If travelling with an infant under two years of age (0-24 months), baby food, milk, formula, water and juice in small containers and reasonable amounts for your itinerary.
  • Prescription and essential non-prescription medicines.
  • You must declare all such items at security screening. These items must be removed from carry-on baggage and placed directly into a bin at the entrance of the checkpoint, as additional screening may be required.
  • Above restrictions are subject to change. For updated information on these or other Government of Canada security requirements please visit the Canadian Air Transport Security website http://www.catsa-acsta.gc.ca or https://travel.gc.ca or phone 1-888-294-2202.

    1. Seat Selection
    1. Flights Restrictions:
    1. Best Price Guaranteed –Prior to confirming your reservation:
    1. Cancellation/Changes/Refunds:

    1. Car Rentals:
    1. Children Travelling Alone:
    1. Cruise:

    Cruise Line Flights:

    Cruise Line Departure Times:

    1. Confirmation and Delivery:
    1. Valid Travel Documentation:
    1. Credit Card Payment:
    1. Customer Service Issues:

    redtag.ca will forward all customer service issues to the appropriate third-party supplier (e.g. – tour operator, airline). redtag.ca cannot be held responsible for services purchased but not received by a third-party supplier but as your retail travel agent, will work to help get a resolution on the customer’s behalf.

    * 5450 Explorer Dr., Suite 302, Mississauga, Ontario, L4W 5N1

    1. Departure Taxes:
    1. Hotel:
    1. Early Booking Bonus:
    1. Health:    

    Travelling While Pregnant:

    In the event a traveller has entered into the 32ndweek of pregnancy, redtag.ca recommends that to carry a letter from traveller’s doctor, stating the pregnancy is uncomplicated and confirming the expected date of delivery. In this letter, the doctor should state that you are in good health, and that (in their opinion) there is no reason why you cannot fly. redtag.ca strongly recommends you contact the airline in advance of flying to confirm the regulations as outlined in their policy. redtag.ca is not responsible for either the traveller’s ability to be allowed to board or denied or for any health issues that may arise from travelling while pregnant.

    Cruise lines will NOT accept travellers who have entered their 24thweek of pregnancy by the beginning of, or at any time during the cruise or cruise tour. A physician’s ‘Fit to Travel’ note is required prior to the sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise. redtag.ca recommends you visit the cruise line website prior to sailing to confirm the regulations as outlined in their policy.

    COVID-19:

    Some countries may require travellers to undergo a health check prior to boarding/entry and present proof of a negative COVID-19 test. In the event that either an air operator, hotel/resort or cruise line observes any COVID-19 symptoms, the operator may refuse boarding or entry. The traveller may, if in destination, need to self-isolate for a period of 14 days or until a medical certificate is presented that confirms that the symptoms that the traveller is exhibiting are not related to the COVID-19virus.The traveller will be responsible for all cost associated if they are required to stay beyond their original departure date due to COVID-19 reasons. More countries are adding requirements so please be sure to verify what is required prior to your departure.

  • Please visit https://travel.gc.ca/travelling/health-safety/travel-health-notices/221. To get information on Aviation Measures in response to COVID-19 visit https://tc.canada.ca/en/initiatives/covid-19-measures-updates-guidance-tc/aviation-measures.
  • ZIKA VIRUS UPDATE:

  • Canadian travellers visiting affected areas should help protect themselves against Zika virus by taking individual protective measures to prevent mosquito bites, including using insect repellent, protective clothing, mosquito nets, screened doors and windows. There is no vaccine or medication that protects against Zika virus infection. It is recommended that pregnant women and those considering becoming pregnant discuss their travel plans with their health care provider to assess their risk and consider postponing travel to areas where the Zika virus is circulating.
    1. Local Customs and Holidays in Your Destination:
    1. Hotel Only Reservations: Pre-paid and Paid Locally:
    1. Price Fluctuations:
    1. Product Information:
    1. Travel Insurance:
    1. Minimum Age:
    1. Special Requests:
    1. Travellers with Special Needs/Requirements:
    1. Third Party Suppliers:

    Terms & Conditions for use of AIR MILES® Dream Miles:

  • Use AIR MILES Reward Miles when booking a vacation package or cruise with specific suppliers online at vacations.airmiles.ca or redtag.ca (Sunwing Vacations, Signature Vacations, WestJet Vacations, Hola Sun Holidays, Caribe Sol Vacations, Sunquest Vacations, Transat Holidays, Porter Escapes, Air Canada Vacations, Azamara Cruises, Carnival Cruise Line, Celebrity Cruises, Costa Cruises, Cunard, Disney Cruise Line, Holland America Line, MSC Cruises, Norwegian Cruise Line, Princess Cruises, Royal Caribbean International or Silversea Cruises).
  • All vacation packages and cruises are subject to availability at the time of booking and are subject to change without notice.
  • All dollar amounts shown are in Canadian Dollars.
  • Use of Dream Miles; minimum spend: 909 Dream Miles = $100.00 cash value.
  • Use of Dream Miles; maximum spend: No limit.
  • Dream Miles can only be used towards base fare, exclusive of taxes and service fees, and net of credits, refunds and reversals.
  • There is a $30.00, plus HST, non-refundable processing fee for use of Dream Miles per booking.
  • Miles will be deducted from the AIR MILES Collector’s Dream Account at the time of booking.
  • Cash amounts must be paid by way of a valid credit card in accordance with the payment schedule described in the supplier’s terms and conditions.
  • Dream Miles can be used towards deposit files; however, a full deposit and non-refundable processing fee is required by credit card payment. Any Dream Miles used at time of booking are applied to the final payment. No additional Dream Miles are permitted to be used at time of full payment.
  • No Miles will be refunded in consequence of a change to travel arrangements once made, or,
  • If booking is cancelled, Miles used for the original travel purchase are non-refundable and non-transferrable.
  • Not combinable with any redtag.ca promotions and/or discounts.
  • Changes/Cancellation to travel arrangements made after booking are subject to applicable fees imposed by suppliers and redtag.ca.

  • Terms & Conditions for use of AIR MILES® Dream Miles for Theme Park tickets only:

  • Use AIR MILES Reward Miles when booking a theme park-only ticket online at vacations.airmiles.ca.
  • All theme park-ticket-only bookings are subject to availability at the time of booking and are subject to change without notice.
  • Dream Miles must be used towards the full value of the theme park ticket requested.
  • Miles will be deducted from the Collector’s Dream Account at the time of booking.
  • No Miles will be refunded in consequence of a change to arrangements once made.
  • If a booking is cancelled, Miles are non-refundable and non-transferable.
  • Not combinable with any redtag.ca promotions and/or discounts.
  • Changes/cancellation to theme park tickets made after booking, if permitted, are subject to applicable fees imposed by suppliers and redtag.ca.

  • Manulife Travel Insurance

  • In the event that you need to cancel your trip due to a covered risk in the insurance policy, your Miles will be reinstated in accordance with the terms and conditions of the policy.
  • To protect your Miles, Manulife Insurance has provided three (3) policy options:
    • All Inclusive;
    • Non-Medical Inclusive; or
    • Trip Cancellation & Interruption.

    • ** Please note, if you purchased your vacation package, and used Miles, on vacations.airmiles.ca and decide to purchase travel insurance at a later date, you must return to vacations.airmiles.ca to verify if your reservation is eligible and if so, proceed to complete this transaction.

      Liability

    • Every effort is made to provide information that is accurate. However, materials contained in this website are subject to change at any time. We give no assurance or warranty that information on this site is current, and take no responsibility for matters arising from changed circumstances or other information or material which may affect the accuracy of information on this site.
    • All travel packages, airfares and hotels displayed on this website are supplied to redtag.ca by various third-party suppliers (e.g., tour operators) and in turn are subject to their own Terms & Conditions. redtag.ca is a retailer for the third-party suppliers and is in no way responsible for incidents brought upon or caused by any of the third-party suppliers.
    • When the customer purchases travel services through redtag.ca they must refer to the appropriate third-party supplier’s Terms & Conditions. It is the responsibility of the customer to refer to the appropriate third-party supplier for the Terms & Conditions that are specific to their travel services.
    • ca cannot be held liable for any loss, damage or injury of any nature whatsoever whether to person or property that may arise from the purchase of any travel services through this website. By purchasing travel services through this website, you, the customer, hereby understands and agrees without modification to the terms and conditions listed above.
    • ca has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. If you have any questions or concerns regarding these Terms and Conditions, please contact us at 1-866-973-3824.
    • Privacy Policy

    Group Bookings

  • Only one AIR MILES Card can be used to earn Miles per group booking.

  • Payment

  • Online purchases can be made using Visa, MasterCard or American Express credit cards. In some cases, American Express may not be available as a payment option.
  • Vacation package purchases are 100% non-refundable.
  • International Credit Cards are not accepted – bookings processed with Redemption of AIR MILES will be detected and AIR MILES earned and/or redeemed will be returned to the AIR MILES card holder.
  • The credit card holder and/or payer (if payment is in cash tender) on the booking is the person with whom redtag.ca has the contract/agreement to provide travel services to, and it is this person to whom redtag.ca is liable
  • All fraudulent purchases will be investigated and prosecuted.
  • For the AIR MILES Reward Program Terms and Conditions please go to https://www.airmiles.ca/en/terms-and-conditions.html.