Covid-19 Support Requestclick here for cancellation policies

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If you keep the future travel credit here are the terms and conditions:

How long is my future travel credit valid for?

Air Canada Vacations’ future travel credits no longer have an expiry date.

I want to book another vacation using my future travel credit, what should I do?

When you are ready to use your credits, please contact us and you should refer to your invoice which contains your Air Canada Vacations booking reference number.

Is my credit applicable only to the original destination?

No. You can use your credit to purchase any Air Canada Vacations product regardless of the destination.

Is it true that if I use my credit on a trip that’s lower in price, I lose the price difference?

No. The travel credit can be used in several instalments. If you do not use the full value of your credit on your new trip, you can use the remaining portion to purchase other products to enhance your trip or even to book another trip.

Can I transfer my future travel credit to another person?

You can transfer the totality of your future travel credit to another person. The validity of the credit remains unchanged. The ability to transfer a future travel credit is only possible for air-only, land-only, or package vacations except for cruise. Cruise future travel credits may not be transferable.

What happens if my group reservation (10 or more people) was cancelled?

The same cancellation policies apply, and customers will be issued a future travel credit with no expiry date. If you would like more information about your Group booking, please contact your Groups coordinator.

Policy cannot be applied to packages with the following hotels: Disney, Universal, Hard Rock Resorts, Atlantis, Sandals Resorts, Beaches Resorts, and Grand Pineapple Resorts. For details, please give us a call.

FUTURE TRAVEL CREDIT

What is the future travel credit process and how does it work?

We’ve made the travel credit process quite simple for our customers to redeem. When you are ready to rebook your vacation, your previous booking number is the key to your credit. You will only need to answer security questions to access and apply this credit to your new booking. If you do not use the full amount, it will remain as a credit on file and can be used at a later date.

All Sunwing customers impacted by cancelled travel as a result of the pandemic, and who made bookings that were non-refundable, will be able to use their travel credits for travel up to September 30, 2026.

What is the value of my future travel credit and what can it be used towards?

The future travel credit will be the full amount you paid for your original booking. You may check the amount of your credit online through My Booking Portal by clicking the COVID19 Credit Balance Checker link. Future travel credits can be applied towards any Sunwing Vacation package in any destination, including air only, land only and ancillary products.

Are future travel credits transferrable?

Individual future travel credits are not transferable and must be used by the original purchaser.

I was originally booked on a cruise and received a future cruise credit – can this be redeemed for any travel?

Yes, your future credit can be used for any cruise, package, hotel and destination that Sunwing offers up until September 30, 2026.

Do I have to use my future travel credit at the same hotel and destination?

Individual future travel credits can be used for any hotel or destination that Sunwing offers.

What happens if I don’t use the full amount of my future travel credit?

Any remaining balance from your future travel credit will remain on file up to September 30, 2026. After the expiry date, any unused amount will be forfeited.

What happens if the amount of my new vacation is greater than the amount of my future travel credit?

If the cost of your new vacation is greater than the amount of your future travel credit, the difference will be due at final payment.

Can I use my future travel credit to make a deposit?

Yes, future travel credits can be used towards non-refundable deposits on future bookings.

Can my future travel credit be used towards a group booking?

Yes, individual future travel credits can be used towards the purchase of a group booking.

**** REFUNDS NOW AVAILABLE PLEASE USE FORM ****

If you should decide to keep your future travel credit here are the terms of use:

How long is my future travel credit valid for?

Future travel credits no longer have an expiry date.

I want to book another vacation using my future travel credit, what should I do?

When you are ready to use your credits, please contact us and you should refer to your invoice which contains your Transat booking reference number.

Is my credit applicable only to the original destination?

No. You can use your credit to purchase any Transat product regardless of the destination.

Is it true that if I use my credit on a trip that’s lower in price, I lose the price difference?

No. The travel credit can be used in several instalments. If you do not use the full value of your credit on your new trip, you can use the remaining portion to purchase other products to enhance your trip or even to book another trip.

Can I transfer my future travel credit to another person?

You can transfer the totality of your future travel credit to another person. The validity of the credit remains unchanged. The ability to transfer a future travel credit is only possible for air-only, land-only, or package vacations except for cruise. Cruise future travel credits may not be transferable.

What happens if my group reservation (10 or more people) was cancelled?

The same cancellation policies apply, and customers will be issued a future travel credit with no expiry date. If you would like more information about your Group booking, please contact your Groups coordinator.

Westjet Vacations Future Travel Credit

Value of cancelled vacations will be returned in the form of WestJet Dollars. A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner.

How long is my future travel credit valid for?

The credit is valid for 24 months from the date your vacation was cancelled.

What can Westjet dollars be redeemed for?

This credit can be redeemed for a future vacation package, including the taxes and fees. WestJet dollars can also be redeemed on the base fare portion of an air-only booking.

I want to book another vacation using my future travel credit, what should I do?

When you are ready to use your credits, please contact us and you should refer to your invoice which contains your Westjet Vacations booking reference number.

Is my credit applicable only to the original destination?

No. You can use your credit to purchase any Westjet product regardless of the destination.

Is it true that if I use my credit on a trip that’s lower in price, I lose the price difference?

No. The travel credit can be used in several instalments. If you do not use the full value of your credit on your new trip, you can use the remaining portion to purchase other products to enhance your trip or even to book another trip.

Policy cannot be applied to packages with the following hotels: Disney, Universal, Hard Rock Resorts, Atlantis, Sandals Resorts, Beaches Resorts, and Grand Pineapple Resorts. For details, please give us a call.

For travelers that are departing on Friday, March 13th, through and including Monday, March 16th, 2020:

Manulife will provide coverage for expenses related to COVID -19 as per the terms and conditions of the policy, provided they are travelling to a country or region that was not previously a under a Level 3 or Level 4 travel advisory.

Reminder for Trip Cancellation and Interruption Insurance

For policies that were issued prior to March 5th, 2020, customers that are wanting to cancel their upcoming travel arrangements can do so under the Travel Advisory (Level 3 or Level 4) insured risk, as per the policy terms and conditions.

For policies that were issued on or after March 5th, 2020, customers that are wanting to cancel their upcoming travel arrangements, can do so under the CFAR (Cancel for Any Reason) benefit if applicable as per the policy terms and conditions.

Interruption benefits are available to customers that are currently in destination provided their policy was purchased prior to March 5th, 2020.