Based on 3452 reviews

89%

Iberostar Playa Mita

Riviera Nayarit, Mexico

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Departing from Toronto

Aug 13, 2018 (7 Days)

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$1145CAD
per guest
includes taxes & fees
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4.5/5

Great

#5 of 11 hotels in Punta de Mita, Based on 3452 reviews

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  • Rather than recapping everything that everyone else has said, I will quickly go over the review and then want to leave some suggestions if you plan to go here: Food is good. The b...
  • Really enjoyed the fine dining, beaches, pools and especially the activities provided by Star Friends. Alex and his group did a dynamic job of entertainment from morning until nig...

Iberostar Playa Mita
Vacation Package Deals

Bryan G
Columbus, Ohio
Tied for all-time favorite vacation
   Reviewed on Jun 15, 2018

Rather than recapping everything that everyone else has said, I will quickly go over the review and then want to leave some suggestions if you plan to go here: Food is good. The buffet is not bad as some said. It is not a huge resort, so you are not going to get a thousand options, and maybe that's where some...

Rather than recapping everything that everyone else has said, I will quickly go over the review and then want to leave some suggestions if you plan to go here: Food is good. The buffet is not bad as some said. It is not a huge resort, so you are not going to get a thousand options, and maybe that's where some had an issue but in a week, I did not get to try everything that I wanted to, and each night's theme added enough variety to keep things something to look forward to. I had absolutely NO problem getting decent time reservations for just about any a la carte restaurant that we wanted, but I would recommend sending an email to them the Friday before you arrive to plan for your first two nights, if you wish to go when you first arrive. Check in and check out was the easiest anywhere. 5 minutes wait tops. The place is not crowded and they were at 75% full when we were there in June. We never had a problem finding shade at the pool or a decent seat at the Ocean even in mid day. The workers though are the best thing that Iberostar offers. They seem to love working here more than any of the other 4 resorts we stayed at in the past. It really felt to us that their whole goal was please us rather than just do their job. That goes for Teresa and Veronica in the buffet area, Maria in housekeeping, Alex, Oswaldo, Marco and the others on their entertainment team, and so many more that will not get named, but deserve credit. When you come here, you do not feel like a herding animal, you feel like a unique guest and they even got to know our names and would greet us when we passed by. Pools were not crowded and clean. Ocean was wavy and fun. Beach did not have seaweed or other issues. Lots of passerby vendors, but it did not bother us. They were respectful to saying no thanks. Suggestions: Travel: You can use Uber from the airport to Playa Mita for about $20-25, but they cannot pick you back up once you are in Nayarit, which is where Iberostar is. On the way back to the airport, the taxi is $40, or talk with the staff and they may be able to get you on a group shuttle as they did for us for about $25. Very, very reasonable compared to the pre-planned shuttle services you will find. Go to Sayulita, which is 4-5 miles away. Totally worth it. Go surfing! It was our first time and the guides there will help you get up your first time out, (try Lunazul Surf School). Even if you don't surf, the beach and food and shops are awesome and the best of the area. To get to Sayulita, Iberostar offers a shuttle for 2 hours stay for $15 for the family, but it's way too short. Taxis are pricey and run about 400 pesos or $20 each way. Maybe 25-40% of the shops and restaurants use credit cards, so take $500 USD or more depending on how you spend when you go. Better to take too much than too little. You DO NOT want to pull cash once you arrive. That is one area where they will bleed you dry in fees (Iberostar really needs to fix this, as I lost almost $65 pulling $260 out of their ATM and converting to pesos). Use credit cards where you can for the best rates. The exchange rate at the hotel was about 13% under the federal exchange. It's still better than using dollars, but not great. We did not go to Puerto Vallarte from here. It's too far, both in terms of time and money. (~700 pesos each way for a taxi up to 4 people) You don't need to go here to have a good vacation. I was originally discouraged when I found this out, but in the long run, we had an awesome time in Sayulita and I would not trade it. We enjoyed all the shows at the resort. We found them to be good (talented actors, singers and acrobats) and Iberostar throws a good amount of money towards the set productions especially given the overall size of the resort. Highly recommend!

Steve M
Iberostar Playa Mita
   Reviewed on Jun 14, 2018

Really enjoyed the fine dining, beaches, pools and especially the activities provided by Star Friends. Alex and his group did a dynamic job of entertainment from morning until night. We had 3 couples who would go back tomorrow.

jackrowan05
Houston, Texas
Worst hotel in Mexico
   Reviewed on Jun 12, 2018

This is the worst hotel in Mexico that I have ever stayed at. When I booked rooms for my family I selected to get two connecting rooms but when I arrived to check in I was informed that I must upgrade to a junior suite for an extra $600. The problems only began to get worse. There is nothing to...

This is the worst hotel in Mexico that I have ever stayed at. When I booked rooms for my family I selected to get two connecting rooms but when I arrived to check in I was informed that I must upgrade to a junior suite for an extra $600. The problems only began to get worse. There is nothing to eat/drink here so you are forced to live off of fries and bottled water, which is only provided in your room. The walk to the lobby and the restaurants was incredibly far from our rooms. The service at the restaurants was not good and you have to yell at the server just to get you a drink, and when it arrived it wasn’t what I asked for. Nobody here speaks English and they don’t understand you when you ask them for something. The WiFi also wasn’t working and I had walked all the way to the conceirge just for them to tell me to come back the next day, which I did and for three days they kept telling me to come back so I was left without WiFi during my whole stay there. The TV remotes for BOTH of my junior SUITES room didn’t work so I also was left without TV. The golf course looked like it hasn’t been maintained for three years and everything around the resort looks burned and no plants are alive. The resort is also so isolated from everything else and you must take a cab which is overpriced to anywhere outside of the resort(The hotel doesn’t allow Uber or Lyft and forces you to take they’re own cabs).The beach was terrible and you can’t even go there and relax without people constantly trying to sell you things. I wouldn’t recommend coming here unless you want to be let down.

sexynana
chicago, Illinois
Iberostar GREAT resort but.......
   Reviewed on Jun 11, 2018

The Iberostar in Puerto Mita has clean rooms and the exterior was pretty clean except around the pool bar area. People would leave their plates with food and that brought on the BIRDS. The pool was the perfect temperature for me ( I could walk right in) not shocking cold. The beach was OK the ocean was beautiful. My only...

The Iberostar in Puerto Mita has clean rooms and the exterior was pretty clean except around the pool bar area. People would leave their plates with food and that brought on the BIRDS. The pool was the perfect temperature for me ( I could walk right in) not shocking cold. The beach was OK the ocean was beautiful. My only real issue was the food it was horrible there was nothing I could eat so I lived on fries and chips and salsa. Marco part of the entertainment staff was excellent. Elvia who brought our drinks at the pool was absolutely remarkable, Lolita the conceige was very helpful. One other draw back besides the food there was no sports bar.

Brandie T
Weyburn
Beautiful Resort! Allergy friendly!
   Reviewed on Jun 11, 2018

Grounds: Very beautiful and well kept! There was a few random cats that some people were leaving food for, but they never bothered anybody and seemed healthy. They had a trained hawk to keep the pesky birds away from pooping on the chairs and bothering people. Resort seemed big but everything was in walking distance. Only real down side...

Grounds: Very beautiful and well kept! There was a few random cats that some people were leaving food for, but they never bothered anybody and seemed healthy. They had a trained hawk to keep the pesky birds away from pooping on the chairs and bothering people. Resort seemed big but everything was in walking distance. Only real down side was having to take the elevator or stairs down to the beach, found it a bit annoying. Entertainment: This was the best part of the hotel. Aqua-size every morning in the pool, and then other activities in or around the pool, like ping pong tourneys, dart tourneys, I really enjoyed watching people running on the blow up pool float game they had! The staff was friendly and would come around the pool to let you know what was happening that day and offer you a book mark for your book! They had a night carnival in the hotel that looked like lots of fun! We only got the chance to check out 1 of the theatre shows while we were there. It was very high energy and fun to watch! I think the night club was very under rated! Went there a couple times and there would be no one in there! The DJ played awesome modern dance music and we danced the night away!! Food: I had emailed the hotel prior to my arrival to let them know I had a life threatening nut allergy, I had heard that if you let them know in advance they will have an allergy card in the room waiting for you when you arrive. There was no allergy card in the room and we had got to the hotel around 7pm and we were very very hungry! We went to the concierge desk located on our floor and asked about the allergy card, they had one made up and put it under the door the next morning, but I still needed to eat something that night and I figured that if we made a reservation we can talk to the waiter. The only place that was left for reservations that night was the mexican place. The waiter did not understand what we were trying to tell him and after my fiance explained through exaggerated choking hand signals the waiter went and got the chef and the chef showed me what I could have on the menu. The next day for breakfast I showed the wait staff my letter and a chef came out and showed me what I could and could not have on the breakfast buffet. Then at the dinner buffet I again showed the wait staff my letter and the chef came out and showed me what I could and couldn't have. There really wasn't much that I couldn't have but I stuck with the kind of food they made in front of you, hot dogs, chicken, hamburgers.I never showed my card again for the breakfast or dinner since they seemed to have the same stuff every day. Every supper reservation I went to I made sure to show my card. I want everyone with a food allergy to know how AMAZING Chef Aldo is. Every night for supper he would come and talk to me and tell me what I could and couldn't have on the menu, he even spotted me near the pool and came and asked how I was doing! He would bring me out dessert that was nut free and he made, With a nut allergy, I always steer clear of dessert since they are more known to have nuts with them. I cant believe on vacation in a foreign country that I got dessert! The only downside was not being able to book reservations until you got to the resort, and when you got there it was very hard to get a decent time, so that you could eat, and catch the nightly shows. We did get a few good times and the restaurants would be half empty? Maybe they only used 1 table a night? instead of using multiple tables at different times? Maybe understaffed? Other: The star prestige program. Still don't really understand it and it does not seem that great. You get use of a private balcony with a hot tub, some better drinks and an easier time booking restaurant reservations. I thought pacificos were a regular beer to drink in Mexico but at this resort they are only offered to the star prestige upgraded customers. My Fiance and I are planning to come back to this resort for our honeymoon in January 2019 because of the excellent service I received for my life threatening food allergy. Maybe we will upgrade so we can get our Pacificos!

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