Red Label Vacations Inc. Terms and Conditions of Website Use

redtag.ca is a website owned and operated by Red Label Vacations Inc. These Terms and Conditions are applicable to all users of this website. By using this website, you agree solely to these Terms and Conditions, as written and listed on this page for this website (redtag.ca). By using this website, you also consent to the Terms laid out in the redtag.ca Privacy Policy. You also agree to the Terms and Conditions of the respective tour company/operator, airline, cruise line, car or hotel or other supplier providing the travel product you are purchasing (e.g. vacation packages, flights, hotel reservations, cruise packages, car rentals, etc.). The Rules and Regulations (or Terms and Conditions) for the tour operator, airline, travel provider and/or other, providing the customer’s selected product are made available during the booking process via a featured link to their Terms and Conditions.

It is the responsibility of the user to read and accept the Terms and Conditions of Red Label Vacations Inc., hereby known in these Terms and Conditions as redtag.ca and the travel suppliers’ Terms and Conditions, before purchasing travel services through the redtag.ca website and/or its affiliate sites. Your completion of purchase signifies your agreement with all terms. We reserve the right to update and/or modify these Terms as required. It is the responsibility of the user to return to this page to review updated versions of our Terms of Use / Terms and Conditions.

If you do not agree to the Terms of Use, please contact us before using, or booking, any reservations through this Website.

Users of the redtag.ca website shall be referred to as “the customer”, “the user” or “the traveller” in these Terms and Conditions (also known collectively as “The Agreement”.)

Ownership: All the contents within this website are the property of redtag.ca and/or its third-party suppliers. This website is intended for personal use only and is not to be used for commercial purposes. None of the content found on this website may be reproduced, republished, displayed, distributed, modified, sold, or transferred without the written consent of redtag.ca. This website is to be used to gather information on travel-related goods and service and to make legitimate purchases and/or reservations. This website may not be used to make any false, fraudulent, or speculative purchases and/or reservations.

redtag.ca does not assume any liability whatsoever for cancelled flights, flights that are missed, cruises, or flights not connecting due to any schedule changes made by the airlines.

By submitting your transaction online, you authorize redtag.ca to process this reservation with the Supplier on your behalf. Please note the cost of your reservation will be charged to your credit card or payment method directly by the Supplier and/or redtag.ca. Additional fees (such as baggage, pets, seat selection and service fees, etc.) may be charged separately by the supplier. redtag.ca has the right to charge professional fees for bookings, changes or cancellations with fees from $25.00 - $300 CAD per booking. All professional fees imposed by redtag.ca will show as a separate line on the invoice and charged directly from redtag.ca.

Responsibility of this Website: As a condition of use for this website, customers purchasing travel product on redtag.ca certify that they have reached the age of majority in the province of Ontario, 18 years of age, as well as the age of majority in their country, province or state of residence. If a customer is under the age of majority, they must book travel services over the phone and be able to offer live, vocal proof of permission from a valid adult legal guardian and email or fax in a parental consent letter.

redtag.ca, a division of Red Label Vacations Inc., is a licensed travel agency in the province of Ontario, Quebec and British Columbia. As such, it offers the service of providing reservations and travel information, as provided by various third-party suppliers to the customer. redtag.ca works solely in the capacity of an agent and does not set any third-party suppliers terms and conditions, payment terms or penalties and cannot change or influence such policies.

redtag.ca is dedicated to protecting the privacy of our users and being open about our policies. Please view our online Privacy Policy for more details at https://www.redtag.ca /privacy.php.

Jurisdiction and Legality: The redtag.ca website is owned and operated by Red Label Vacations Inc. office in Mississauga, Ontario. All purchases on the redtag.ca website is processed according to Ontario regulations. redtag.ca does not divulge customer information to third parties (outside of travel providers); however, we may do so if required by government or law enforcement authorities, court order, or to protect the rights and/or properties of redtag.ca and Red Label Vacations Inc. Please see our Privacy Policy; https://www.redtag.ca/privacy.php for more details.

By completing a Trip Reservation, the customer agrees to receive an email(s) providing information on selected destination and certain information/offers relevant to customers Trip Reservation and destination. We may also email a guest review form to provide feedback.

In order to duly complete and secure a Trip Reservation, customer needs to use their correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

Pricing and Content Shown on redtag.ca :

Currency: Prices displayed on the redtag.ca website is in Canadian Dollars (unless otherwise stated). Some supplier rates are quoted to redtag.ca in U.S dollars or other currencies; redtag.ca will use the exchange rate available at time of quoting. Payments processed at a later date to your credit card may have a different exchange rate than the one calculated at the time of booking, which will be applied either by the supplier or your credit card company. redtag.ca is not responsible for currency fluctuations; nor does it guarantee the Canadian equivalent of the purchase will be the same, as this is beyond our control.

Some suppliers may require customer to present a cash deposit or valid credit card of one of the travellers to cover additional expenses, including hotel fees paid locally. Any charges or deposits incurred locally are unrelated to the payment received at time of booking and are the sole responsibility of the traveller(s).

Prices may vary if a customer is booking a single, triple or quadruple occupancy per room, thus altering the pricing format set out by the tour operator. When a vacation package, hotel only booking or cruise price is confirmed on the payment page, the actual price reflecting occupancy changes will appear. All provided ratings within this website are not the opinion of redtag.ca and may be different than the ratings of the various tour operators offered through the redtag.ca website. Reviews and messages posted on the site are the sole views of the author(s) and do not in any way reflect views expressed on behalf of redtag.ca.

1. Airport Check-in & Flight Reconfirmation:

2. Baggage Restrictions:

Transport Canada has announced the following restrictions on carry-on baggage.

3. Seat Selection:

4. Flights Restrictions:

5. Best Price Guaranteed – Prior to confirming your reservation:

6. Cancellation/Changes/Refunds:

7. Car Rentals:

8. Children Travelling Alone:

9. Cruise:

10. Confirmation and Delivery:

11. Valid Travel Documentation:

12. Credit Card Payment:

13. Customer Service Issues:

redtag.ca will forward all customer service issues to the appropriate third-party supplier (e.g. – tour operator, airline). redtag.ca cannot be held responsible for services purchased but not received by a third-party supplier but as your retail travel agent, will work to help get a resolution on the customer’s behalf.

* 5343 Dundas Street West, 4th Floor, Toronto, Ontario, Canada, L4W 5N1

14. Departure Taxes:

15. Hotel:

16. Early Booking Bonus:

17. Health:

18. Local Customs and Holidays in Your Destination:

19. Hotel Only Reservations - Pre-paid and Paid Locally:

20. Price Fluctuations:

21. Product Information:

22. Travel Insurance:

23. Minimum Age:

24. Special Requests:

25. Travellers with Special Needs/Requirements

26. Third Party Suppliers:

Terms & Conditions for getting AIR MILES® Reward Miles:

If you would prefer to arrange travel plans “offline”, please call one of our knowledgeable travel specialists at 905-283-6020 or 1-866-573-3824.

If you have any questions about the redtag.ca Privacy Policy or the practices of this site, you may contact our Privacy Officer via email at: privacy@redtag.ca .

Or by mail at:
Privacy Officer Red Label Vacations
5343 Dundas Street West, 4th Floor
Toronto, Ontario
Canada, L4W 5N1