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Over 150 Travel Professionals | 1-866-573-3824
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Travel Assistance made easy!

Got questions about your trip? The redtag.ca Connect Resource Centre is here to support you through the channels listed below.

For even faster service, check out our Frequently Asked Questions below - your answer may be just a click away.

Regular Business Hours:

  • MON-FRI 08h00 to 22h00
  • SAT-SUN 09h00 to 18h00
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1-866-573-3824
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FAQ

    • To get a copy of invoice at anytime, even post travel.
    • Obtain final payment balance due.
    • Retrieving Electronic Documents within 2 weeks of departure (exceptions Cruises, Car, Flight+Hotel and Experiences: only during regular business hours)

    ***All the above will be sent to the email on file within 15mins to 2 hours 

  • If you have booked a vacation package, please refer to the site below for your specific tour operator

    ·       Air Canada Vacations

    ·       Caribe Sol

    ·       Hola Sun

    ·       Porter Escapes

    ·       Sunwing Vacations

    ·       Transat Holidays

    ·       WestJet Vacations

  • If you have booked a vacation package online, please refer to the TripBook link on your invoice and/or confirmation email as minor name corrections may be permitted online. If an airline ticket name correction, booked with an agent or if it is not available online, please contact us for assistance.

  • If you have booked a vacation package online, please refer to the TripBook link on your invoice and/or confirmation email as changes may be permitted online. If the change is not available online, please contact us for assistance.

  • Please contact us for assistance. The cancellation policy may vary depending on the tour operator. Please refer to your invoice for all terms and conditions.

  • Tickets are issued electronically, and we will email them to you within two weeks of departure, or within 48 hours (about 2 days) for last-minute reservations.  If you require your electronic documents to be re-sent, please use our self-serve chat. For airline reservation you can find your ticket information by entering the airline locator on the airline website directly.

  • Most airlines allow for web check-in 24 hours prior to departure. Please go onto the airline website or download the airline app and use the airline locator to check-in. Check-in window may vary please check airline website for more information. Check-in must be done on operating carrier website or app.

  • Final payment is usually due 52 days prior; however, final payment date may be earlier depending on the product booked (example, cruises). Please review your trip statement for specific dates. You can get a copy of your final payment information by using our self-serve chat available 24/7. 

  • Please reply to the email you received or call the contact centre for assistance with your schedule change. 

  • For vacation packages and hotels, it is imperative that you speak with the hotel management and contact the supplier Destination Representative to request their assistance if available. If you are unable to resolve these issues or for all other products/services, please call our contact centre. 

  • You must speak with an airline representative upon arrival in the baggage department to fill out a report.

  • Fill out the form online: https://www.redtag.ca/customer-support/  or email customerservice@redlabelvacations.com