Reviewed on Jun 17, 2018

Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms and after a certain time the phones didn’t ring. You heard everything in this hotel....

Overall nice stay. Beds were very hard. During our stay we had lots of soccer teams check in. They were screaming at all hours of the day down hallways. We tried to call the front desk but the phones were disconnected. We tried both rooms and after a certain time the phones didn’t ring. You heard everything in this hotel. Luigi ,Sergio,Humberto with events staff were great and we loved the water aerobics. Erik and Marslea were great in the buffet. Food was ok. Tokyo restaurant was amazing. The lady that made all the restaurant reservations was not friendly and was very short with her responses to questions. She probably should not be in that position.

   Reviewed on Jun 13, 2018

Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this. As a starter I would note to people that this is a time share hotel - First Club is what they call themselves. I am saying this as nowhere is this...

Went for a week with family members - had looked at hotels in area - this one seemed to have a very nice beach so we opted for this. As a starter I would note to people that this is a time share hotel - First Club is what they call themselves. I am saying this as nowhere is this advertised and the Air Canada rep at the airport warned us before they dropped us off and indicated that they would be pushing us to buy. So - that never happened!!!! No one ever asked us anything or prompted us or lured us into any meeting or visit - so do not worry about that. I will note one thing and this is important - in looking for the hotel I of course looked at this site and other sites and saw rooms with balconies overlooking the pacific ocean and on certain sites they were advertised as 'club level room'. I did not dream this up and I researched this as I paid a bit more for a club room. On arrival as we had club level room we were taken to the 7th floor lobby and checked in easy as pie with a glass of champagne. Our concierge also booked us restaurants for the week and took note that we were celebrating a wedding anniversary and a birthday - Great - holidays off to a good start!!! We were given keys to our room and sent on our way to check them out - our luggage would follow. Then we opened the door to our room - while I will say the view was impressive - view of the pacific wonderful - balcony - NOT - non-existent - go over to my siblings room - same thing - disappointment for all. While I will not describe the back and forth I had with the Club concierge and the Hotel concierge - after a lot of discussion and a day later I was able to have us move to the first floor rooms where you have a patio door and a walk-out with either view of pool/ocean or garden - either one - they are very nice. What they did confirm is that yes there are rooms with balconies BUT they are only available for what they call 'owners' ie timeshare owners. Other than that we were off to a good start. The resort itself is small - about 300 rooms and I do believe we were in low season as there was very little people there. The rooms and the grounds are beautiful - everything is spotless. The food is very very good - very fresh - the food at the club restaurant was AMAZING both in presentation and in taste - I would recommend paying the extra fee for a club room - amenities are worth it - restaurant reservations - access to the club - its restaurant and the club bar at the pool was outstanding. Best places to order drinks! Buffet was great - good selection - always fresh. Italian restaurant was very good - Mexican was very good for lunch - ok for dinner - buffet always better. We ate at the Japanese restaurant - it was ok but not great. The hotel is rated from a 4 to a 4.5 at different sites - I would give it a 4. While the food was very very good - the drinks outside the Club bar leave somewhat to be desired and the wine is not very good - not at all. There is a wine list - half of wines listed were not available but again I believe it was low season. However the list is very very reasonably price but again when you go to an all inclusive I expect that they should have a decent house wine - this was not the case. Bubbly was good but sweet - but good - great for mimosas for the morning. It is a very nice little hotel - very very family oriented - lots of kids so great for families and the staff go out of their way to accommodate and ask if we need something. Highly recommend it!

   Reviewed on Jun 11, 2018

The service is exceptional, and the food is fabulous for an all-inclusive resort. The specialty restaurants, especially Tokyo, are delicious and accommodating. The buffets have the tastiest and largest varieties of food of any all-inclusive I’ve ever seen. Several staff members are so deserving of recognition: Jocelin in First Club went out of her way several times to be sure...

The service is exceptional, and the food is fabulous for an all-inclusive resort. The specialty restaurants, especially Tokyo, are delicious and accommodating. The buffets have the tastiest and largest varieties of food of any all-inclusive I’ve ever seen. Several staff members are so deserving of recognition: Jocelin in First Club went out of her way several times to be sure that everything was perfect. Fernando (PeeWee Augustin Lotzo) at the pool bar was always bringing us specialty drinks and kept our cups full of delicious cocktails. Erik at the breakfast buffet, along with two other servers in both restaurants, Paol, and Perla, were efficient, friendly, and always smiling. The spa girls, Lupita and Daisy, give unbelievable massages! My family of six was so well-treated, and we can’t wait to go back! Thank you for a perfect vacation!

   Reviewed on Jun 10, 2018

My family and I are First Club members through Occidental and have travelled to many other Occidental properties in several countries. Puerto Vallarta is the best!!! Beautiful beaches, tons to do at the hotel, great excursions, etc. Jocelyn from First Club is the best to work with, always smiling and so helpful. Erik, his partner Paul, and Perla are the...

My family and I are First Club members through Occidental and have travelled to many other Occidental properties in several countries. Puerto Vallarta is the best!!! Beautiful beaches, tons to do at the hotel, great excursions, etc. Jocelyn from First Club is the best to work with, always smiling and so helpful. Erik, his partner Paul, and Perla are the nicest restaurant staff, always working hard and so nice to talk to. They even let us practice our Spanish with them! The food and specialty restaurants are amazing. Great staff and a great hotel. Will definitely be back!

   Reviewed on Jun 10, 2018

This was my husband and my 6th trip to this resort. We travel to Mexico twice a year. We have been all over the Caribbean and Mexico for years, and have stayed at 4 other resorts in this area. This is our favorite resort by far! Here's why: 1. VALUE: We can not get more for...

This was my husband and my 6th trip to this resort. We travel to Mexico twice a year. We have been all over the Caribbean and Mexico for years, and have stayed at 4 other resorts in this area. This is our favorite resort by far! Here's why: 1. VALUE: We can not get more for our money than here. We could (and have) spent a lot more money for a fancier resort, but we would not be as pleased as we are here. 2. FOOD: How anyone could ever complain about the food is beyond me. This resort has great food, and by far the best buffet of any place we have ever stayed. The specialty restaurants are very good, and service in all areas has been fantastic. 3. MANAGEMENT: Rodolpho the general manager; Nelly the assistant general manager; and Felix the food and beverage manager continue to do a fantastic job. Occidental's entire staff from housekeeping to servers to entertainment have a great team spirit and can do attitude. This resort suits us perfectly. It is very easy to access all areas without a lot of walking. The rooms have plenty of storage and the AC works well. No balcony in every room, but we don't care, all we do is shower and sleep in our room. The nightly shows are very entertaining and as good as any resort. The pools and beach are kept clean and drink service is provided. Entertainment crew provide activities all day long and you can choose to do as much or as little as you please. This is a smaller resort and probably not for party animals. Great for families, or couples. WE LOVE IT, and can not wait to return the end of September. Bravo Rodolpho!!!!!!!!!!! Cathy and Larry Helbig