MICE (Meetings, Incentives, Conferences, Exhibitions) Coordinator
Position: MICE (Meetings, Incentives, Conferences, Exhibitions) Coordinator
Department: H.I.S. Canada Travel Inc. - Retail - Events / Sales
Employment Status: Full time
Reports To: Senior Director, Sales and Operations
Location: Hybrid
Role Type: New Role
Hiring Status: Current hiring
Your Career Opportunity
We are seeking a proactive, client-focused MICE Coordinator to support our travel and events team in delivering exceptional meetings, incentives, conferences, and exhibitions. This role combines event coordination with sales support, helping to drive bookings, build client relationships, and ensure profitable, seamless travel and event experiences.
The MICE Coordinator is a detail‑oriented, service‑focused professional who supports the sales and operations teams in delivering high‑quality corporate events and group travel experiences. The role suits someone who enjoys organizing, communicating with diverse stakeholders, and working in a fast‑paced environment where no two events are the same.
Key Responsibilities
• Assist with the end‑to‑end coordination of MICE events (meetings, incentives, conferences, exhibitions), including timelines, checklists, and documentation.
• Prepare basic proposals, quotations, and costing based on client briefs, using agreed products, destinations, and rate guidelines.
• Liaise with hotels, venues, DMCs, transport providers, and other suppliers to obtain rates, availability, and service confirmations.
• Support site inspections and venue evaluations by arranging appointments, collating information, and preparing visit schedules.
• Maintain accurate event files, databases, and reports, including participant lists, rooming lists, and service orders.
• Coordinate registration, travel, and accommodation details for participants, and provide information and support before and during the event.
• Monitor service delivery during events, flag issues promptly, and help implement on‑site solutions with the project manager or senior event manager.
• Assist with post‑event tasks such as feedback collection, supplier reconciliation, and preparation of invoices and basic financial summaries.
• Contribute to general administrative tasks for the MICE team (data entry, document preparation, research on venues and destinations).
• Any other tasks assigned
Specialized Knowledge, Skills, and Attributes Required to be Successful
• Must be TICO certified
• Experience in events, hospitality, corporate travel, or MICE operations (often 1–3 years in a coordinating or administrative role).
• Strong organizational and time‑management skills, with the ability to handle multiple events and deadlines simultaneously.
• Good communication skills (written and verbal) and a client‑service mindset, with confidence to liaise with both clients and suppliers.
• Proficiency in office software (e.g., Outlook, Excel, PowerPoint) and basic familiarity with CRM or booking systems is an advantage.
• High attention to detail, accuracy in documentation, and comfort working with budgets and basic numbers.
• Flexibility to work occasional evenings, weekends, and travel for site visits or on‑site event support as required.
Working Conditions
• Call centre environment - home-based/remote or hybrid
• Monday to Friday from 9:00 am – 5:00 pm (EST). Flexibility to work occasional evenings, weekends, and travel for site visits or on-site event support as required.
• 37.5 hours per week
Crew Advantages
• Competitive salary
• Paid vacation
• Medical and dental benefits
• 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
• Employer RRSP contribution program
• Awesome travel benefits for you, your friends, and your family
• Employee Assistance Program (EAP) for you and your family members
Who We Are
HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.
Are You Ready to be part of the team?
If you’re interested in this opportunity, please submit your cover letter and resume to careers@travelbrands.com.
We thank all applicants for their interest; only those selected for further consideration will be contacted.
HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.
